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Help Desk

GuestComment Help August 21, 2012 Tips & Tricks

Online review sites have a number of flaws:

  • The guest has already left your property
  • You cannot personally thank them for praise or rectify any complaints
  • Competitors & disgruntled employees can easily post fake reviews
  • You have no control over which reviews are posted online

GuestComment solves these issues by:

  • Capturing reviews while the guest is still staying at your property
  • Providing you with real time alerts, so you can reach out to the guest during their stay
  • Reviews can only be written via our onsite kiosks--virtually eliminating fraud
  • You can control which reviews are shared online